FAQ
About OWRAY
What does OWRAY do?
OWRAY is a Newport Beach–based technology partner providing end‑to‑end solutions: Managed IT, Cloud & Network Solutions, VoIP/Business Phone systems, Domain Name Management & email, Local SEO, and Website Design & Development (including accessibility/ADA support).
Who do you work with?
Solo founders, SMBs, and mid‑market organizations across a range of industries that need reliable IT, a fast and accessible website, local search visibility, and modern communications.
How is OWRAY different?
- One partner for stack-wide needs: domains, web, mobile, cloud, phones, and SEO.
- Security‑first, reliability‑focused engineering with clear maintenance plans.
- Local, responsive support with practical roadmaps—not fluff.
Services
Managed IT Services: what’s included?
Proactive monitoring, patching, help desk, endpoint management, network administration, backups, and vendor management so your team stays connected, secure, and productive.
Cloud Solutions: what do you deliver?
Assessment and migration, identity & access, secure storage/compute, backup and disaster recovery, and cost/usage optimization. We support leading cloud platforms per project needs.
Network Solutions: what problems do you solve?
Design, deployment, and maintenance of wired/wireless networks for performance, coverage, segmentation, and security, including VPN/remote work setups.
Mobile App Development: do you build iOS and Android?
Yes. We deliver native or cross‑platform apps end‑to‑end—strategy, UX, development, testing, deployment, and ongoing updates.
VoIP & Business Phone Systems: what’s the benefit?
Hosted PBX with features like auto‑attendants, call routing, voicemail‑to‑email, softphones, and remote extensions—lower cost and easier scaling vs. legacy hardware.
Domain Name Management: what does this cover?
Registration/renewals, DNS configuration, domain security/locks, WHOIS privacy, and email/DNS records (SPF, DKIM, DMARC) to protect deliverability and brand.
Local SEO: what can I expect?
Google Business Profile optimization, on‑page local signals, location pages, NAP consistency, reviews strategy, and tracking for calls, directions, and conversions.
Website Design & Development: what’s included?
Fast, responsive websites with clean UX, modern CMS, technical SEO, performance budgets, and accessibility considerations (WCAG). Post‑launch care plans available.
Do you help with ADA / accessibility?
Yes—audits, remediation, and ongoing governance aligned to WCAG guidelines (alt text, keyboard navigation, color contrast, labels, focus states, and more).
Process
What does your engagement process look like?
- Discovery & goals
- Solution design & proposal
- Build / migrate / configure
- Validation, training, and go‑live
- Monitoring & continuous improvement.
What do you need from us to get started?
Primary contact, current systems access (registrars, hosting, analytics, etc.), brand assets, and success criteria. We share a concise checklist on kickoff.
How do you handle change requests?
We document the request, assess impact on scope/timeline/cost, and get written approval before proceeding.
Do you provide training?
Yes—admin and editor training for CMS/phones/cloud services, plus short SOPs and screencast videos when helpful.
Pricing & Timelines
How do you price projects?
Fixed‑scope quotes for well‑defined projects and monthly plans for ongoing services (IT, SEO, maintenance). Enterprise support available on request.
How long does a standard website take?
Commonly 3–8 weeks depending on pages, features, integrations, and content readiness.
What affects mobile app timelines the most?
Feature complexity, integrations, compliance needs, and app‑store approvals.
Do you require a deposit?
Yes—typical milestones are deposit, mid‑project, and delivery, or monthly invoices for managed services.
Security, Compliance & Continuity
How do you handle security?
Least‑privilege access, encrypted transport, regular patching, MFA where possible, secure configurations, logging, and backup policies.
Do you set up email authentication (SPF/DKIM/DMARC)?
Yes. We configure DNS records to improve deliverability and reduce spoofing.
What’s your approach to backups and disaster recovery?
Scheduled backups, periodic restore tests, and documented RPO/RTO targets appropriate to your business.
Do you sign NDAs or BAAs if required?
Yes—security and confidentiality are built into our engagements.
Web, SEO & Performance
Which CMS do you support?
We work with modern, secure CMS platforms and can recommend based on your needs. We also maintain WordPress sites with hardened setups.
Will my website be fast?
We set performance budgets, optimize assets, implement caching/CDN, and monitor Core Web Vitals.
Do you offer e‑commerce?
Yes—store setup, product architecture, payments, tax/shipping rules, and performance/security hardening.
How do you measure SEO impact?
Rank tracking, organic traffic, conversions, call tracking, and revenue‑adjacent metrics depending on your funnel.
VoIP & Phones
Can my team use desk phones and mobile apps?
Yes—softphones for laptops and mobile plus desk sets as needed. We’ll recommend the right mix for your workflow.
Can I keep my existing numbers?
In most cases, yes—we port numbers and test before cutover to avoid downtime.
Do you support call recording, IVR, and analytics?
Yes—features depend on your chosen plan. We’ll align capabilities to your compliance and reporting needs.
Cloud, Identity & Devices
Which cloud platforms do you work with?
We’re platform‑agnostic and propose providers that fit your goals, budget, and compliance requirements.
Can you manage laptops and mobile devices?
Yes—endpoint management (updates, antivirus/EDR, encryption, and policies) with inventory and reporting.
Do you help with SSO/MFA?
Yes—identity and access best practices are part of our standard setups.
Support & SLA
What are your support hours?
Business hours support with options for extended/after‑hours coverage for managed clients.
How do we open a ticket?
Email, phone, or client portal—whichever is fastest for your team. We define severity levels and response targets during onboarding.
Do you provide monthly reports?
Yes—uptime, tickets, patching status, SEO metrics, and recommendations for continuous improvement.